Due to the change in our core business, Encore Repair Services has made the difficult decision to terminate the Refreshed by Encore program on May 24 and will no longer be accepting devices for Trade In activities after this date.

For all claims that have been submitted as of May 23, claims will be processed as normal. If a device is not received within 2 weeks of the claim being opened, the claim will be cancelled and no longer accepted. The last date for Encore to receive a device for the Refreshed by Encore program will be June 8th. All devices need to be received by this date or they will be
returned to the sender with no action taken on Encore’s side.

  • For units that are Pending Approvals – units that are iCloud locked or Re-Quotes – devices will be returned and not processed by Encore if no response is received by June 8th.
  • For all Store Trade-Ins – device will be sent back to the store that the Trade-In is from. It will be your responsibility to return to the customer if we do not receive response or full information to process the claim.
  • For all Direct Trades – Encore will correspond with the customer directly.

At this time – we have disabled the website for Associates to log in to check claims and payment information. For any information required – please email trade-ins@encorerepair.com

Thank you.

Encore's Buy Back & Trade-In Programs



University Trade-In
Allow students to trade in their used or broken device for in-store credit, while also earning colleges and universities a sales commission on the transaction


Enterprise Trade-In
Recover value on your existing mobile device with Encore’s R2 certified data erasure and recycling processes to ensure your inventory is disposed of in an environmentally responsible manner


Bulk Mobile Device Buy Back
Comprehensive services for the responsible removal of mobile devices, tablets, laptops and other assets, including processing, recycling, data destruction, tracking and reporting




We provide higher trade-in values than the leading online trade-in sites

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